data privacy protection

1. The security of user data is paramount

parfumonline.ch respects the privacy of all users of the website or online store (hereinafter referred to as "the customer" or "customers"). This privacy policy forms the basis for the processing of personal data and provides information on what kind of user data is collected from customers by parfumonline.ch, how parfumonline.ch uses this data and what rights the customers have. parfumonline.ch complies with the applicable data protection laws and processes the personal data solely for the purposes for which the data was transmitted. 

This privacy policy will be adapted, supplemented or amended from time to time. With each new call or visit to the website, the current, retrievable version applies. 

If there are any contradictions between this privacy policy and the otherwise applicable contractual or business conditions of parfumonline.ch, the provisions of this privacy policy shall prevail.

2. Nature and purpose of the data collected

The term "personal data" or "personal data" within the meaning of this privacy policy includes information from which customers can be personally identified. 

Processing of personal data means any handling of personal data, such as collecting, using, storing, disclosing, transmitting or deleting the data. 

parfumonline.ch collects on the one hand personal data automatically when the customer interacts with the website or uses the online store. On the other hand, personal data is collected automatically or manually, which a customer provides (e.g. by contacting us, creating a user profile or customer account).

2.1 Data that are collected automatically

When visiting the website of parfumonline.ch, statistical visitor data is automatically collected about which parts of the web offer are visited by the customer. Each time a website is called up, the web server automatically saves a so-called server log file, which contains, for example, the name of the requested file, the customer's IP address, the date and time of the call-up, the browser used, the operating system, the amount of data transferred and the requesting provider (access data) and documents the call-up. In this context, it is sometimes necessary to use so-called cookies (see section 4 below).  

This access data is evaluated exclusively for the purpose of ensuring trouble-free operation of the site and improving our offer.

2.2 Data, in case of interaction with parfumonline.ch, for contract processing, contacting and opening a customer account.

parfumonline.ch does not automatically collect personal data of customers, such as the name, address, telephone number or e-mail address. 

On the other hand, personal data of customers are collected if a customer provides them voluntarily in the context of an order or when contacting parfumonline.ch (eg by contact form or e-mail). Mandatory fields are marked as such, because parfumonline.ch in these cases the data is mandatory for the contract, or to process the contact and without their information the order or the contact can not be sent. Which data is collected, can be seen from the respective input forms.

If a customer decides to open a customer account, parfumonline.ch uses the personal data for the purpose of opening a customer account. The mandatory information requested during registration must be provided in full, otherwise parfumonline.ch may refuse registration. The collected personal data is used by parfumonline.ch only for the purpose of using the online store or the respective offer or service for which the customer has registered. In addition, parfumonline.ch may use the customer's e-mail address to inform the customer about important changes, for example in the scope of the offer, or in the case of technically necessary changes.

After complete execution of the contract or after deletion of the customer account, the customer's data will be restricted for further processing and deleted after expiry of the retention periods under tax and commercial law, unless the customer has expressly consented to further use of the data or parfumonline.ch reserves the right to use data beyond this, which is permitted by law. The deletion of the customer account is possible at any time and can be done either by sending a message to the contact details given below (see section 9 below) or via a function provided for this purpose in the customer account.

3. Legal basis for collecting and processing personal data

The legal basis for the collection and processing of the customer's personal data depends in each individual case on the purpose of the data processing. In question are namely:

the protection of the legitimate interests of parfumonline.ch, provided that the interests of the customer or fundamental rights or freedoms are not unreasonably affected;
the conclusion or fulfillment of a contract; or 
Consent of the customer at the time of collection of personal data. The Customer may revoke its consent at any time. For this purpose, the Customer may send a message to this effect to the contact details described below. The legality of the data processing already carried out remains unaffected by the revocation.

4. Use of cookies and use of the data

4.1 Cookies

In order to continuously improve the website for customers, parfumonline.ch may use cookies. Cookies are small pieces of software information that are stored by web browsers (e.g. Google Chrome, Internet Explorer or Mozilla Firefox) on the customer's computer hard drive to facilitate the use of the website (e.g. language selection, shopping cart, etc.). 

Some of the cookies used by parfumonline.ch are deleted after the end of the browser session, i.e. after closing the web browser (so-called session cookies). Other cookies remain on the end device and enable parfumonline.ch to recognize the customer's web browser on the next visit (so-called persistent cookies). The duration of the storage can be taken from the overview in the cookie settings of the web browser. 

Most web browsers automatically accept such cookies, but web browsers can be configured not to accept or store cookies. However, if cookies are disabled, the functionality of the website may be limited. For details, please refer to the operating instructions or the help function of the web browser.

4.2 Use of the data

The anonymized data, which is recorded by means of cookies when the parfumonline.ch website is called up, can be used for web analysis purposes, to optimize the website and to measure performance. parfumonline.ch may use third-party providers for this purpose, some of which have their own data protection regulations over which parfumonline.ch has no influence. 

parfumonline.ch uses functions of the following web analytics services:

4.3 Google Analytics      

The provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google evaluates the use of the website in order to compile reports on website activity and to provide other services to parfumonline.ch related to website activity and internet usage. The IP address transmitted by the customer's web browser as part of Google Analytics is not merged with other data from Google. 

The information generated by cookies about the use of the website is usually transmitted to a Google server in the USA and stored there. Google complies with the data protection provisions of the "Swiss-U.S. Privacy Shield" agreement and has registered with the U.S. Department of Commerce for the "Swiss-U.S. Privacy Shield" (for information on the Swiss-U.S. Privacy Shield, please visit https://www.privacyshield.gov/Swiss-US-Privacy-Shield-FAQs ).

For more information, please see Google's privacy policy at. https://support.google.com/analytics/answer/6004245?hl=de .

Google Ads and Google Conversion Tracking   
The provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Within the framework of Google Ads, parfumonline.ch uses the so-called conversion tracking. When the customer clicks on an ad placed by Google, a cookie is set for conversion tracking. These cookies lose their validity after 30 days at the latest and are not used to identify the customer. If the customer visits website of parfumonline.ch and the cookie has not yet expired, Google and parfumonline.ch can recognize that the customer has clicked on the ad and was redirected to this page.

parfumonline.ch learns from Google the total number of users who clicked on the ad and were redirected to a website tagged with a conversion tracking tag. parfumonline.ch does not, however, receive any information with which the customer can be personally identified.

For more information, please see Google's privacy policy at. https://www.google.de/policies/privacy/.

4.4 Social-Media Content

parfumonline.ch may use social media plugins from social networks such as Facebook, Instagram or Twitter on the website. 

When the customer calls up a website that contains such a plugin, the web browser establishes a direct connection to the servers of the respective social network. The content of the plugin is transmitted directly to the web browser by the respective provider and integrated into the page. By integrating the plugins, the providers receive the information that the customer's web browser has called up the corresponding website of parfumonline.ch, even if the customer does not have a profile with the corresponding social network or is not currently logged in. This information (including the IP address) is transmitted from the customer's web browser directly to a server of the respective provider (possibly to the USA) and stored there. If the customer is logged into one of the services, the providers of the social network can directly assign the visit to the website of parfumonline.ch to the profile in the respective social network. If the customer interacts with the plugins, for example by clicking the "Like" or the "Share" button, the corresponding information is also transmitted directly to a server of the providers and stored there. The information is also published on the social network and displayed there to the customer's contacts.

These social network platforms have their own data protection regulations over which parfumonline.ch has no influence. 

The purpose and scope of the data collection and the further processing and use of the data by the providers on their pages, as well as a contact option and the relevant rights of the customers and setting options for the protection of privacy can be found in the data protection notices of the providers:

https://www.facebook.com/policy.php 

https://twitter.com/de/privacy 

https://help.instagram.com/155833707900388 

If the customer does not want any of these plugins to be loaded, it is recommended to log out of the corresponding social networks. Furthermore, various web browsers can be set or supplemented with add-ons (e.g. Facebook blocker) so that the social media plugins are not loaded.

5. Newsletter

If the customer would like to receive a newsletter offered by parfumonline.ch, parfumonline.ch requires an e-mail address of the customer and other information that allows the verification that the customer is the owner of the specified e-mail address and agrees to receive the newsletter (so-called "double-opt-in" procedure). If the customer wishes to subscribe to a newsletter as a registered customer, he can give his consent to this at the time of registration or later via the registration function in the customer account.

With the newsletter, the customer regularly receives recommendations and offers that might interest him. For this purpose, parfumonline.ch collects and processes personal data concerning the customer's usage behavior on the website, orders placed with parfumonline.ch and how the customer uses the newsletter (e.g. whether the newsletter is opened or which web URL links are clicked on). parfumonline.ch may analyze this data for statistical purposes in order to better tailor the content of the newsletter to the interests of the customer. 

The processing of personal data entered in the newsletter registration form is based on the customer's consent, which the customer may revoke at any time for the future. The revocation takes place either via the "unsubscribe" link in the newsletter, written notification of the customer to parfumonline.ch at the address listed below or the unsubscribe in the customer account. The collected personal data is used by parfumonline.ch for the design of the content and the dispatch of the newsletter. It is not passed on to third parties for their own (advertising) purposes.

parfumonline.ch stores the personal data provided by the customer for the purpose of receiving the newsletter until the customer unsubscribes from the newsletter.

6. Sharing your data

parfumonline.ch will not disclose the personal data of customers to third parties. The exception is when the customer has agreed to the disclosure of data to companies that are not affiliated with parfumonline.ch or when parfumonline.ch is required to do so by law, by the authorities or by the courts. Furthermore, if service providers who support parfumonline.ch in data processing, website administration or in any other way, as well as in the provision of the products and services requested by the customer, are involved (e.g. parcel or newsletter delivery service providers). These third parties are obliged to maintain the same level of security and data protection as parfumonline.ch.

7. Datensicherheit

Unfortunately, the transmission of data via the Internet is not absolutely secure. parfumonline.ch works with service providers and Internet providers who take appropriate technical and organizational security precautions to protect the personal data of customers. parfumonline.ch can not, however, guarantee the security of data transmitted by the customer. Any data transmission is therefore at your own risk.

8. Your information and revocation rights

Of course, every customer is free to inform parfumonline.ch at any time - for example in an e-mail - that the personal data should not be used for contact in the future. Participation in the special services of the parfumonline.ch website, such as the newsletter service, can also be revoked at any time.

In addition, there is the possibility to obtain information on the processing of data or to request a copy of the personal data collected via the parfumonline.ch website.

9. Kontakt

If a customer has any questions about this privacy statement or the privacy practices of parfumonline.ch, he or she may contact parfumonline.ch using the details below:

parfumonline.ch 
ChiChi Living & Fashion GmbH
Zielebachweg 1
3428 Wiler bei Utzenstorf

shop@chichi.ch

10. Final provisions

Should individual provisions or parts of these data protection provisions prove to be void or invalid, this shall not affect the validity of the remaining data protection provisions.

The place of jurisdiction and the applicable law shall be governed by the GTC.

Version 26.09.2022